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Insights 12 – what needs to be on your digital agenda in 2012? Seven of 10 – Social CRM

Monday, January 23rd, 2012

If social media has anything going for it, it is metrics. Whether you are tracking awareness, driving traffic or looking at influencers, the number of metrics available to marketers is immense. One of the biggest problems though, is identifying which metrics meet which objective.

Criticisms of ROI-aside, it’s fair to say that whilst there has been some standardisation of social media metrics in the last 18 months, 2012 will take things a whole league further by integrating social media metrics into conventional CRM (customer relationship management) systems thereby closing a significant loop, or missing piece of the social media ROI jigsaw.

Whilst referral traffic from social networks provides some evidence of the influence of social networking channel interactions on purchasing decisions, we will begin to see this year, the ability to integrate these brand interactions with actual purchaser behaviour which will present untold conversion modelling and customer journey insights. Whilst cookies are great (within the allowance of the European Privacy Directive) , the one thing they do not show is the influence that social interactions have.

The number of times a customer tweets us, likes a status, checks-in or leaves a comment or brand/product mention will soon be able to sit alongside their purchasing habits so we can begin to see exactly how frequently we need to interact, the nature of the social interactions they interact with and the kinds of topics they are interested in are all clues as to what it takes to get them to the page and convert into a sale.

Add in the power of dynamic personalisation and in 2012, I think we will see the introduction of some really, really smart technology.

Insight 12: What’s on your digital agenda in 2012? Two of 10 – Portable Friends

Monday, January 16th, 2012

Portable friends? What do I mean by portable friends? Well, quite simply, its the result of now vice-like integration of social interactions into your contacts.

In its simplest form, it’s the ability to see your most recent social networking interactions with your friends within your address book. In its most complex form, it’s the ability to seamlessly share, broadcast and receive social activities and marketing-incentivised offers with friends to peers.

You’re probably already seeing a simple version of this when you sign up to a new web-service. Connect your email, Twitter or Facebook accounts and watch the service return friends from these networks who are already on this service. The system may also recommend people who may be connected to friends of friends who you may also know.

More than just connections

Portable friends will take on a much more “actionable” meaning in 2012 though, way beyond just connecting people, thanks entirely to the growth in mobile social networking.

The earliest example of this is the latest Windows Phone and its address book (Windows Mobile call this the “People Hub”). Assuming you have already connected your social accounts to the phone, the phone is then able to list and group your interactions with your address book friends, it will list their latest posts and actions and locations where they are doing things.

The opportunities this presents are incredible. Imagine the power of a scenario where Friend 3 is automatically notified of Friend 2′s location check-in, which in itself was incentivised by a deal sent to Friend 1 and shared to their network. A call or SMS made to Friend 2 reminds Friend 1 that there is a check-in money off deal at Retailer X.

At the moment, as a result of the use of independent social network apps, mobile social interactions are asynchronous – they only happen when you open the app up. The social integration of your address book in 2012 will bring a whole new, seamless dimension to mobile social networking.

The impact

As we move to more seamless, mobile sharing experiences, it’s going to be more crucial than ever for brands to have to understand their fan’s mobile and social networking habits (through the use of things like Forrester’s Mobile Technographics profile for example). Brands need to understand how they can provide fans with the means, material (and incentives) to interact with your brand when they are out and about so that branded messages and actions are carried with the seamless interactions between friends.

This also brings with it a significant concern around reputation management - think very carefully how you are going to gear yourself up for mobile monitoring – an area that has being almost entirely untouched by social media monitoring tools for many technical and privacy reasons. Will your existing tools be able to track mentions on all your social channels (especially location-based ones), will you be able to reliably access all your Facebook check-ins and how will you be able to map identify your new, mobile influencers?

[analysis] The changing media landscape in 2012

Friday, January 6th, 2012

It’s interesting how, in this fast-moving space, the consideration of success is still largely based on coverage in traditional media – yet at the same time, we talk of the death of the traditional media like we are excited to see its demise.

This is why, I am desperately keen to see how Steve Rubel’s latest project transpires as he explores the new, traditional media. WAs Steve says, with the increasingly social focus to our media consumption, previously walled territories are now producing significant returns to media outlets.

That’s not to say that this social evolution will solve the immediate, long-term revenue decline (the answer to which is NOT paywalls), but perhaps as eyeballs go social as well as conventional, traditional media CAN enjoy a prolonged period of ad-supported revenue generation until such time as they hit upon a GREAT idea.

In the meantime, if the evolution of media DOES interest you (and it WILL affect you anyway), then I will leave you with Steve’s presentation.

HAPPY 10th BIRTHDAY TO OUR FAVOURITE WEB RESOURCE

Monday, January 17th, 2011

Wikipedia Logo

THERE aren’t many start-ups that last ten years.

And of those that do survive, not many become synonymous with their art.

No, we’re not talking about Brazen’s 10th anniversary this year.

Though, clearly, we could be.

But that’s for later in the year.

Today we’re saying happy 10th birthday and a huge congratulations to Jimmy Wales, the founder of the web phenomenon that is Wikipedia.

There isn’t a day goes by in this office when we, one or more of us, are knee-deep in Wikipedia’s tiniest crannies seeking out some little fact to help support a press release or researching a brand.

The mark of a really progressive company is one which not only realises that its USP is never enough on its own to guarantee success but constantly acts to stay ahead of the game. So it evolves, sometimes forcing that evolution to happen even though the present state of affairs sees it comfortably ahead as market leader.

Jimmy Wales is a such a man.

Though Wikipedia’s monumental success and place in history is assured Jimmy is forever picking holes, finding better ways to do its business, to make it more appealing to its customers.

Wikipedia is too complicated for many people to modify despite billing itself as “the free encyclopedia that anyone can edit”, Jimmy believes.

So he’s going to change its established interface in a bid to attract a new generation of users and massively increase the number of female contributors to its pages.

That’s why his is the fifth biggest website in the world and getting bigger by the day.

If only Myspace had enjoyed the same foresight.

ONLY TWITS TWEET WHEN THEY’RE ANGRY

Monday, January 10th, 2011

THERE have been a few corking moments of pure idiocy highlighted by twits tweeting on Twitter while the red mist still clouds their vision.

The danger of posting a tweet without a few hours to restore calm should be obvious by now – who here hasn’t raged in the heat of the moment only to seriously regret it later.

It is one thing doing that in private but posting your angry rant on a global internet forum takes a special kind of fool to carry off.

Someone like Liverpool FC’s Ryan Babel maybe.


The Premiership midfielder has now apologised for posting a mocked up picture of referee Howard Webb wearing a Manchester United shirt on his Twitter page.

The Dutch international uploaded the image after Sunday’s 1-0 FA Cup third round defeat to United, where referee Webb awarded a first-minute penalty, and sent off Liverpool captain Steven Gerrard.

The Football Association confirmed they would be investigating the matter, as Babel also wrote: “And they call him one of the best referees? That’s a joke.”

The problem now is that Babel has extra luggage he has to carry around everywhere he goes – his rant will be preserved in twitter history and is unlikely to be forgotten during his career.

The imminent FA action against him is likely to be the tip of the iceberg.

We’ve all been guilty of anger-fuelled rants – it’s a very human condition, raging against what we perceive to be the unjust machine.

These days though, those rants are highly unlikely to be private affairs. I cringe at the number of ill-advised posts I see on Facebook and Twitter on a daily basis. And, invariably, the culprits are forced into a potentially humiliating and very public climbdown in the hours, days or weeks that follow.

Have we lost our ability to pause and think before hastily sounding off in public?

We used to fill our diaries with this kind of nonsense and hide them in a trunk under the bed.

So why, now, do we feel the need to hang them out in the shop window of global scrutiny.

Some things are best left unsaid.

By Adam Moss, Brazen News Editor

HAPPY AUGUST, EVERYONE – WE’RE ALL GOING TO DIE

Tuesday, August 10th, 2010

August 10th, 2010.

Renowned astrophysicist Stephen Hawking has said mankind must move to outer space within a century to survive.

Nice thought for the start of the month eh?

sunset-space-pacific-ocean-thumb

In an interview Hawking says threats to the existence of the human race such as war, resource depletion and overpopulation meant it was at its greater risk ever.

“It will be difficult enough to avoid disaster in the next hundred years, let alone the next thousand or million,” he said.

Great. Cheered me up no end that little missive, Stephen. I’ve just redecorated too.

It gets better.

“Our only chance of long-term survival is not to remain inward looking on planet Earth but to spread out into space.

“We have made remarkable progress in the last hundred years. But if we want to continue beyond the next hundred years, our future is in space.”

This from the same man who, earlier this year, warned that exploring space may not be entirely without risk and that humans should be wary about making contact with alien life forms as they may not be friendly.

OK. A few thoughts occur. Indulge me for a moment.

Stephen, with the greatest of respect for a man clearly light-years ahead of me in intellect and simple, homely good looks, please stop it. Now.

I realise that musing scientifically about the future and how the magnetism of space may provide a new home for many of us at some post-apocolyptic point on the horizon is what you do but, really, I don’t need to be force-fed the grim details of mankind’s potential demise while I’m eating my Bitesize Shredded Wheat.

If all you have is bad news, then stop sharing it with us. Harbingers of doom are never popular people you know. We used to burn them at the stake in centuries past.

Wars, you say? They’ve come and gone. The race is still here. Surviving and living. It’s the Human condition you know. We fight because we can’t communicate without anger.

I don’t want to live on the moon, forced to wear a ridiculous air-tight, fart-proof suit, made to eat food-flavoured toothpaste and ordered to refer to everyone by military rank. Morning Captain Dad! That’s not life. That’s surviving.

The Human Being is designed to live, not just to be.

By Adam Moss, News Editor

BRAZEN WEEKLY DIGITAL PRESCRIPTION – 14 MAY 2010

Friday, May 14th, 2010

Brazen PR

Searching for the World Wide Web’s hottest trends, keenest insight and most cunning digital PR and social media campaigns, here is your weekly Digital Prescription:

CASE STUDY – Honda
When it comes to crowd-sourcing, the Live Every Litre campaign by Honda is top of its game. Honda say; ‘We wanted this to be a co-created, crowd-sourced, multilingual documentary – the first of its kind. And we wanted the stars of the film to be real people. So we asked the whole of Europe to get involved and share their dream journeys with us.’ This campaign has everything, use it as a benchmark.

CASE STUDY – Hi-Tec
OK…so it’s a fake. But that’s not the point – it’s the brand synergy that counts. So how do you demonstrate your water-proof trainers? By making them walk on water of course. And how do you promote this to your audience? With an ENTERTAINING viral of course…

CASE STUDY – Chile FC
So how does Chile prepare for the World Cup? By creating the country’s first footballing saint of course – Marcelo Bielsa. And what better way to honour him by asking citizens to light 100,000 virtual candles and create a miracle! Perhaps England should do the same by asking fans to take 100,000 virtual penalties?

CASE STUDY – AC/DC
So what’s the next big thing in experiential marketing? Projection mapping is hot on the agenda and this example by Sony for AC/DC’s partnership with Iron Man is superb. You’ll never look at Rochester Castle in the same light ever again…literally!

AND FINALLY…Berghs School of Communication
Don’t tell Ashton! That’s what students from Berghs School of Communication are saying in this innovative piece of live Twitter artwork. Move over Mona Lisa, the Twitter community are the stars now!

By Graeme Anthony, Brazen’s Digital Doctor

(FAMOUS) BOYS WILL BE BOYS

Wednesday, February 10th, 2010

It has been a record month for male celebrity indiscretions hasn’t it?

First, married Chelsea captain John Terry was ‘found out’ for having an affair with his former team-mate’s partner. Then Portsmouth’s under-fire manager Avram Grant is “discovered” enjoying the guilty pleasures of a local massage parlour. His other half wasn’t particularly amused.

And now, whiter than white TV presenter Vernon Kay has admitted sending saucy text messages to other women. Family Fortunes host Vernon is married to fellow TV presenter Tess Daly – and she is not best pleased.

Is there something in the showbiz water?

Or do famous fellas really believe that, when it comes to the usual rules of engagement in the game of love, they are somehow exempt?

Vernon Kay branded himself “stupid” after admitting sending explicit texts to five women.
The TV presenter said he had “let down” his wife, Strictly Come Dancing host Tess, and their two young daughters.

He told The Sun: “Tess is extremely upset about this and we’re working through it. I’ve been an idiot and I’ve let my family down.”

Agreed.

But at least Vernon has made some sort of apology – not that it means he’ll be forgiven just yet. No, there’s penance to serve for a while longer yet, assuming Tess doesn’t immediately banish him back to Bolton.

John Terry’s first comment after news of his affair broke was to Chelsea TV. Not one word of an apology to his poor suffering missus but, instead, a thank you to the “amazing” fans for getting behind him while he was on the pitch. Shameful behaviour John.

Wouldn’t it have been wiser to tell your other half how sorry you were and to promise it will never happen again? And mean it. Rather than bathing in the glory of the captive audience that is Stamford Bridge. Come on – show a little bit of decency. Terry’s PR really do need a swift kick in the goalies.

And, as for Avram Grant’s massage parlour visits. Well, he always said he needed a “hand” at Portsmouth FC. Maybe that’s the only way this lonely old man was ever likely to get it.

By Adam Moss, Brazen News Editor

iSLATE OR iWANTONE? BRAZEN’S CITIZENS DECIDE THE iPAD’S FATE…

Thursday, January 28th, 2010

Yesterday saw the launch of Apple’s latest gizmo, the iPad. With iMania reaching boiling point on social networks and the release dictating news agendas across the globe…was all the hype actually worth it? We ask Brazen’s Citizens…

Abigail Outhwaite – Account Executive:
“In the run up to the launch of the iPad, traditional media publishers have been looking to Apple’s innovative manufacturing techniques to adjust consumer attitudes to paying for online newspaper content and thus offer their industry the financial salvation that iTunes offered the music industry.

“Apple is already well-equipped to do this – it’s existing iTunes and App stores take the inconvenience out of making online payments, to the extent that it is all too easy for technophiles to overspend without thinking about it. And, with it’s 9.7in screen, the iPad is an excellent platform for bridging the gap between newspapers and news websites.

“At the launch, Apple’s Steve Jobs was accompanied by the New York Times’ senior vice-president, Martin Nisenholtz, who also unveiled a Times app for the iPad with the gushing statement: “We’re incredibly psyched to pioneer the next generation of digital journalism. We want to create the best of print and best of digital, all rolled up into one.”

“This is a step in the right direction, but it doesn’t go anywhere as near as far as is required to save the industry – in order to extend the reach of paid-for newspaper iPad applications to less tech-saavy newspaper buyers and thus encourage paid-for digital consumption, the publishers will have to ensure the apps provide substantial amounts of exclusive content, or better yet, the entire industry will have to take the plunge and restrict access to the content available on their websites, to force an incentive to pay for content.”

Adam Moss – News Editor:
“While the name of Apple’s new iPad makes it sound like Steve Jobs is moving the company into feminine hygiene products I have to say, like the rest of the tech-savvy world, yesterday in my house rapidly became ‘Apple Day’.

“Will it transform the way we surf and use our computers, be they smartphones, tablets or netbooks? Yeah, probably. In time.

“I expect to see a rush to Apple stores when the iPad is made available to us all this Spring. But I’ll wait till version 2 because that’s when I’m convinced Jobs will have ironed out any teething problems and introduced the ‘missing’ stuff everyone’s been harping on about. That’s when we’ll see the classic Apple “killer apps” we’ve all been holding our breath for and when the iPad will become the game changer we all suspect it could be.”

Daisy Whitehouse – Senior Engagement Director:
“I like any self respecting geek look forward to Steve Jobs’ rare forays into the media spotlight where he reveals the latest much awaited outcome from the toil of his floors full of researchers beavering away in Silicon Valley. This time though there’s a BUT…I know I could change my mind when remembering being sure I would never wear skinny jeans or shiny leggings but I just don’t see the need for this new gadget.

“I think the main reason being, I love books! Books are not broken and they don’t need fixing. It’s not possible to improve on the feeling of opening a brand new book, and what will be put on our bookshelves? I still have pretty much every single book I have ever bought, not read because as a kid i went to the library! People will argue that it’s evolution, that electronic books will encourage children to read more but I wonder if the experience will be the same?

“I know it’s not just for books, it’s for surfing the net but with 2 iPhones, work and personal, and 2 laptops, work and personal, I think I have that covered, and streaming video, yes they both do that too. Showing off aside, not everyone has an iPhone and a laptop, but most Apple fans do and for the moment I would think it will be only Apple fans that are going to fork out for this extremely expensive book. Having said that, Steve Jobs has done alright for himself so far…”

Gary Bramwell – Deputy Managing Director:
“One…It looks bloody good, better than the other tablets out there and always will, as it is an Apple. Would you buy a HP on looks? No…

“Two…Don’t dismiss it. Apple are ALWAYS ahead of their time…this is the first step in something even more brilliant.

“Three…It will change the way we consume media and weirdly cut down on our waste…no more chucking out the hefty Sunday Times when you can skip to the section you want on the iPad.

“Four…It’s cheap (relatively)

“Five…I want one.”

Graeme Anthony – Digital Doctor
“For me, the actual product never lived up to all the hype, speculation, suspense and media attention surrounding the iPad’s launch.

“Tweets spread like wildfire across the micro-blogosphere causing mass Apple hysteria, I even spotted a survey story suggesting that over 50% of the UK were already considering buying Apple’s latest epiphany without even knowing what it does…yet alone what it’s even called!

“The rumours suggested we were getting something special and that Steve Jobs had created a machine that could not only explain, but justify the meaning of life.

“Instead, we got Mac’s version of a product that’s lets face it…sort of been knocking around for awhile. Although I expect the iPad will be the next big thing and does signal an evolution in the way we interact with media and technology, there just doesn’t seem to be anything groundbreaking about it. Which is surprising and a little disappointing from a company who are lifestyle innovators.

“I’m sure Jobs does have something else up his sleeve which will eventually make our jaws drop and jump for joy but at the end of the day…he doesn’t have to. After all, hoards of people will buy the iPad and once all of Apple’s competitors have caught up with their shadow, they’ll blow them out the water once again with what I suspect will be ‘the real iPad’. And then we’ll buy it all again…mass consumerism at its pinnacle.”

#BRAZENQT FLASHBACK – TONY MURRAY TWINTERVIEW

Thursday, January 14th, 2010

If you missed Brazen PR’s Twinterview with exiled Manc media commentator Tony Murray, read the entire transcript here. Conversation reads from bottom up…

@citizenofbrazen Cheers, thank you for your time. Hope you can make something useful from my ramblings!

@Tonymurray37 Thanks again Tony. Good luck in HK. Looking forward to your next How-Do Wrap. Enjoy what’s left of your evening. #brazenqt

@citizenofbrazen Just so Nina can be How-Do honey of the year in 2010

@citizenofbrazen I’m off to Hong Kong to edit its answer to GQ, but plan to bring the Alternative Wrap back to How-Do too…..#brazenqt

@Tonymurray37 You can have a Tsing Tao on us next time you’re in Manchester. Where next for you then? #brazenqt

@citizenofbrazen Plus I’ve just handed my notice in at the China Daily and I’m about to leave Beijing…#brazenqt

@citizenofbrazen It’s my birthday and I’ve stayed sober until 11pm to talk to you, so that’s fairly remarkable….#brazenqt

@Tonymurray37 Well, thank you for your thoughts Tony – we can hear Nick Jaspan preparing a headline already. Any final thoughts? #brazenqt

@citizenofbrazen To be fair they couldn’t stand me either. I needed a change – 40, divorced on my second or third mid-life crisis #brazenqt

@citizenofbrazen I headed for BJ as I’d run out of UK employers. I’d decamped from Adline and couldn’t stand the Drum people/#brazenqt

@citizenofbrazen Print is still enfranchising though, it just needs to be harnessed.

@citizenofbrazen Very few people in the UK have learnt breaking news from print sources since the end of the 50′s.#brazenqt

@citizenofbrazen online, broadcast etc are not the future of news, they are the current reality.#brazenqt

@Tonymurray37 So what is the future? And If Mancunians are so smart why did you do one a toute vitesse to Beijing? #brazenqt

@citizenofbrazen aspiration to feign sincerity and the target audience is too smart to buy it/#brazenqt

@citizenofbrazen the most cynical and informed consumer strata. At the heart of corporate social media is an#brazenqt

@citizenofbrazen your customers etc will fall down, because the very people buying into social media represent#brazenqt

@citizenofbrazen Social media will face a similar problem. All this touch-feely corporate stuff, getting to know #brazenqt

@Tonymurray37 Online perhaps? They seem to making a good go of upping the ante on the web? Is online the future of news then? #brazenqt

@citizenofbrazen MEN is a damaged brand, probably terminally. How would you persuade someone to resample now?#brazenqt

@Tonymurray37 ….and with that decline in mind, how would you suggest GMG’s bosses put their house in order? Or is it too late? #brazenqt

@citizenofbrazen in on the joke. Maybe the regional press should go post-modern, send itself up a little#brazenqt

@citizenofbrazen couldn’t 20 or 30 years ago. They like post-modern TV progs when they are #brazenqt

@citizenofbrazen In some ways yes, the public can see through piss-poor products like the MEN now in a way they…#brazenqt

@Tonymurray37 Is that media-savvy public the reason why the decline of trad media has been so steep ? #brazenqt

@citizenofbrazen media-savvy all the time.#brazenqt

@citizenofbrazen The trick is to just say enough and let the reader join the dots. Respect your public, they’re getting more #brazenqt

@citizenofbrazen Been sued is easy. You just have to be incompetent and not know how to cover your arse.#brazenqt

@Tonymurray37 Only been sued once? Not doing your job properly then! Isn’t provocation your middle name?. #brazenqt

@citizenofbrazen the week in the Drum. Been sued once. Biggest libel blunder I made was at Uni…#brazenqt

@citizenofbrazen He’s not, BTW, he’s lovely. Somebody came to beat me up in Scotland when I made his daughter idiot of #brazenqt

@citizenofbrazen I once implied that Robert Harwood Mathews, then chief exec of TBWA Manc, was a cunt…#brazenqt

@Tonymurray37 Not a fan then? So, apart from that last comment, what’s the rudest thing you’ve ever said? Ever had a death threat? #brazenqt

@citizenofbrazen A few tawdry columns, a bit of wire copy and some press releases. Great news for you guys.#brazenqt

@citizenofbrazen They know when something is shit, and let’s face it the MEN for the last few years…#brazenqt

@citizenofbrazen The problem is that regional press proprietors have underestimated how discerning the public can be.#brazenqt

@citizenofbrazen It may emerge as a more campaigning, issue-focused beast#brazenqt

@citizenofbrazen I believe these things are cyclical. A re-imagining of regional press is possible.#brazenqt

@citizenofbrazen The regional press has foundered due to the short-term tactics of second class individuals with no vision#brazenqt

@citizenofbrazen GMG’s freefall is hugely sad, but this is what happens when you put classified salesmen in charge of brands#brazenqt

@Tonymurray37 Don’t you wish, as a media commentator, you were back in Manchester, if only to witness the GMG freefall first hand ?#brazenqt

@citizenofbrazen the city centre, dressed as though they had full day’s painting joists in front of them #brazenqt

@citizenofbrazen Christ what a depressing place it has become. There’s a whole feral underclass occupying….#brazenqt

@citizenofbrazen As to missing Manchester, well I did until I came back in December.#brazenqt

@citizenofbrazen useful, I have got from Twitter.#brazenqt

@citizenofbrazen Apart from learning that Oasis had been cancelled in Beijing, can’t think of anything similarly..#brazenqt

@citizenofbrazen Having said that, over Xmas, I met 3 people I haven’t seen for 20 year, all through FB. #brazenqt

@citizenofbrazen I’m a big Facebook fan. It’s the ideal thing for expats. Would I be as big a fan back home? I doubt it. #brazenqt

@Tonymurray37 Facebook has 300m subscribers – a true global phenomenon. Bit like Man Utd, I suppose. Missing Manchester at all? #brazenqt

@citizenofbrazen As to over here, again baidu and qq are huge, but largely with students and trendy media folk. #brazenqt

@citizenofbrazen And yes I am in that minority, but I am a journo who writes about PR etc. So hardly typical #brazenqt

@citizenofbrazen It’s growing fast from a zero basis and has a huge drop out rate. Particularly Twitter.#brazenqt

@Tonymurray37 True, but it’s still the fastest growing media right now. And aren’t you one of that vocal minority? #brazenqt

@citizenofbrazen There’s a few questions there. Has social media really exploded in the US, Europe etc..?#brazenqt

@citizenofbrazen It’s obviously hip with the media and PR folk. Bit of a small explosion.#brazenqt

@citizenofbrazen It’s still a very narrowcast form of media, limited to a comparatively small, but vocal group. #brazenqt

@Tonymurray37 With the restrictions in mind then, has social media exploded over there like it has in the UK, Europe and the USA? #brazenqt

@citizenofbrazen Predicted Google leaving China would topple the CCP. Utter shite. #brazenqt

@citizenofbrazen There’s a lot of crap written about China. Dreadful piece in the Guardian today.#brazenqt

@citizenofbrazen It’s not really like that. China is very laid back, except when it comes to the Internet and visas. #brazenqt

@Tonymurray37 So Tony, how does a Mancunian exile deal with all that alleged censorship in China. No Google for goodness sake? #brazenqt