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Archive for May, 2012

Metrics that Matter in social media

Wednesday, May 30th, 2012

I’m dead keen on evolving metrics when it comes to social media. Not just because i’m personally interested in stats, but because the real benefit to social media is not being shown by the scattergun approach to metrics that most people use.

So when the Headstream Top 100 Social Brands report came out, I was less interested in the people who were in it than I was the methodology. The guys at both Brandwatch and Headstream have done a really good job in boiling the plethora of metrics down to what I believe are really only the ones that matter. The only criticism i’d have is in the sourcing of the master list of brands in the first place – user generated. In one regard, a social brand will have strong recall, but wouldn’t a tool that can be totally relied upon have pulled those same brands out anyway?

They’ve put together a really nice presentation outlining the methodology below:

Exciting new changes to Facebook Timeline

Monday, May 28th, 2012

So, no sooner have we got used to timeline for pages coming in, then Facebook introduce some changes to Timeline…but some of these are pretty handy too!

A Unified Global Local Page

One of the biggest challenges when managing a global Facebook Page is deciding how you are going to divide up content by region:

  • Post globally in English
  • Post globally in English AND local language
  • Create individual local language pages

Most international pages opt for the one pager per language option – it’s easier for local marketing teams to post to. The problem with this is that often, smaller or less sophisticated pages in “far-flung” regions end up with off-brand content, small fan numbers and even lower engagement – in effect losing the closeness that the mother brand creates.

The latest changes will effectively make it much easier to bring currently regions and their content into the same page. Fan numbers will be shared between pages (i.e. all under the parent page) and admins and users simply need to click on the “swap region” button to see content specifically aimed at them in their mother tongue. You’ll also see PTAT scores per region, helping you to maintain  local language engagement.

A cute (but important) touch too is that the Page will remember your regional preferences too – making life just that little bit easier.

Always-On Notifications

If you’re using a social media management platform like Buddymedia or Syncapse, your admins are probably getting email notifications when you receive messages and notifications, but sometimes thats not enough. The arrival of the Page Manager app (itunes store link) means you get notifications to your mobile and can post or respond to comments directly through the app rather than having to login elsewhere in response to the email notification. You also get Insights too – which even looks pretty cool!

More accurate post views

If you’re running a pretty sophisticated page management operation (as we like to think we do!) you’re already looking at Edgerank to understand how effective your content is. To help further, a new “% seen” stat will be introduced which basically tells you how many people (as a %) of your whole fan base saw this post. It’s slightly different to edegerank in that it simply counts VIEWS, but it’s helpful none the less.

Facebook have introduced this alongside an interesting stat that on average, just 16% of fans see content that pages post. They estimate that with the Promoted Posts mechanism (where you will soon be able to pay to guarantee your posts are seen) visibility rates are up to 75%. Seems like a good time to say how poor “normal” unpaid for content performs.

So, whilst this may be on its way, don’t lose sight of what your edgerank scores are telling you. We may be in for a good wait yet for Promoted Posts.

Timeline videos

When Timeline for Profiles first came out, a cool tool was also launched which made a movie out of your timeline actiivities and major timeline events. This will also soon be out for Pages too. I’d expect this to be a largely one-off activity for a lot of Pages (similar to the creation of Milestones) but still a handy creative tool!

That was the week in digital – 25th May 2012

Friday, May 25th, 2012

[INNOVATION] Pint glass QR code only visible when glass is full of Guinness unveiled

Just a very smart idea. Not sure how practical it would be long-term. “Oi did you spill my pint”…

[SOCIAL MEDIA] BBC News – Barcelona uses new media to sell its brand to fans

Good look at how Barcelona is kind of reversing the sales funnel. They know fans LOVE the brand, they just need to channel that in to sales. Most brands need to find the fans and convince them to love them!

[STUNT] Fiat pulls prank on its rival Volkswagen – parking new model outside its HQ as Google street view camera car drives past | Mail Online

Fantastic stunt where Fiat race ahead of the Google Streetview car to park a new Fiat 500 outside the VW headquarters as it drives past

[OPINION, CUSTOMER SERVICES]

Social media is creating a huge headache for customer service teams. How do businesses need to prepare their customer service people for this incredibly fast-moving space?

[NEWS, FUTURE] Head of Time Warner Cable Is Unfamiliar With Apple’s AirPlay

Airplay is the ability to stream content from your iphone or ipad (and Mac) to your TV. The Head of Time Warner’s cable division hadn’t heard of it. Oops.

[FACEBOOK, INFOGRAPHIC] If Facebook Ran Newsfeed Ads – AllFacebook

So, if Facebook rolled out in-stream advertising (which allows you to pay to have your status update guaranteed to be in your friends’ news stream), they’d make about $3.5bn more per year!

[HOW TO, FACEBOOK] how to obtain a Facebook Page RSS with the new Timeline? – Stack Overflow

Bit geeky this, but when Facebook stopped allowing you to subscribe to a Page’s update via RSS feed, it made it much harder to track what was happening on your page if you weren’t watching it in real-time. This bit of geekyness resolves all that!

[FACEBOOK] GM to Stop Advertising on Facebook

So, as the world prepared for the $100bn IPO of Facebook, all fuelled by advertising, GM makes a statement that they have pulled all their FB ads. Mistake? Do they know something the rest fo the world doesn’t?!